Processing time is the amount of time it takes us to make, package, and ship your order. Order processing times are between 7-14 business days, excluding weekends and holidays.

Shipping time is the time it takes your package to go from our post office to your destination. Domestic shipping times are 3-5 business days, and International shipping times are 6-10 business days. Please note that delays due to Covid-19 may extend shipping times by weeks or, in some cases, months. Please execute patience in this time as we have no control over the package once it has been sent.

PrideLips.com is not responsible for any additional customs, import taxes, or other fees from your local postal service.

Lost and damaged orders are discussed on a case by case basis. If your order is lost or arrives damaged, please contact me at pridelips.info@gmail.com with your name, order number, and pictures of your item with its original packaging.